Support
If you are having problems using Certificate Magic, the solution to your problem may be in the frequently asked questions below. If you are still unable to find a solution, feel free to email our support department. Our typical response time is within 24 hours.
Frequently asked questions (FAQ)
There aren't many designs available.
Certificate Magic is a very new service. We are regularly expanding the range of certificate designs available, but if you can't find what you want, feel free to request a design idea via the feedback link on our contacts page, and we will try to accommodate your requirements as soon as we can!
I've created my certificate, what do I do with the downloaded file?
Certificate Magic generates a PDF (Portable Document Format) file. This is a file format developed by Adobe Systems Incorporated which allows the easy exchange of formatted documents at small file sizes, perfect for use on the web. To view and print your certificate, you will need to download Adobe’s Acrobat Reader, which is available for free from Adobe's website. Click here to download Acrobat Reader.
Why doesn't my certificate look the same as the preview displayed while I was typing my certificate content?
The certificate preview is designed to be a representation only. The certificate generator uses a very different technology to create the certificate than the certificate preview, so it is impossible to make them display exactly the same. There will always be minor differences in font widths, heights and position.
Can I upload my own company logo?
Not just yet, but soon. Certificate Magic is continually evolving and improving, and this is one of many features that will soon be available. If you would like to be notified when this feature is available, send us your email address via the feedback link on our contacts page.
Can I upload my own database to generate multiple certificates?
Not just yet, but soon. Certificate Magic is continually evolving and improving, and this is one of many features that will soon be available. If you would like to be notified when this feature is available, send us your email address via the feedback link on our contacts page.
Why do different designs have different personalization options?
Some certificates are designed to be a bit of fun, others are designed to be for more formal applications. The personalization options are meant to suit the specific design.